An AI-powered platform for Students and teachers, designed to help you learn faster.

What should a PM do when quality defects are found?

Perform root cause analysis first, then implement corrective action. Simply fixing defects without understanding the root cause leads to recurrence.

What tools are used for root cause analysis?

Fishbone (Ishikawa) diagrams, 5 Whys, and Pareto charts are common root cause analysis tools used in quality management.

Process · PMP Scenario

Handling a Quality Non-Conformance on the PMP Exam

Scenario

During quality inspection, a significant number of deliverables are found to not meet the acceptance criteria defined in the Quality Management Plan. The team wants to fix the defects immediately and move on. What should the project manager do first?

Frequently Asked Questions

Ready for the full PMP exam experience?

Take our free PMP diagnostic with 180 exam-style questions.

Take Free PMP Diagnostic

Related PMP Scenarios

Process

Interpreting Earned Value Schedule Variance (SV) on the PMP Exam