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Should you replace an underperforming team member immediately?

No. The PMI approach is to investigate root cause, provide coaching, and document. Replacement is a last resort after coaching and improvement plans have failed.

What are the common causes of underperformance?

Lack of skills, unclear expectations, insufficient resources, personal issues, or poor motivation. The PM should identify the specific cause before taking action.

People · PMP Scenario

Coaching an Underperforming Team Member the PMI Way

Scenario

A team member has been consistently missing deadlines and producing low-quality work. Other team members are starting to complain. The project is behind schedule. The sponsor suggests replacing the team member immediately. What should the project manager do?

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